Haughty Tesla Brought The PR Disaster Upon Itself

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Management by Dilbert

The imbroglio surrounding Model S ball-joints and gag orders for Tesla customers could have been avoided, or at least drastically minimized, would Tesla not have emulated the worst trait of a certain few legacy automakers, namely their hubris and conceit.

Before the story that set the scandal in motion was published, Tesla and the NHTSA were asked by the Daily Kanban to respond to the questions that were raised in the story. Tesla ignored the request.

If Tesla would have responded, saying that it is aware of these allegations, and that according to its investigation, 37 out of 40 suspension complaints were bogus, and filed by a single guy in Australia, the story would have taken a different turn.

If Tesla would have responded with the statement that it is aware that the NDAs may cause unfortunate confusion, and that it already is in discussion with the NHTSA to change that language, the story would have turned out differently, or it may not have been written at all. If the answer would have been that all NDAs, useless and unenforceable as they are, would be expunged forthwith, Tesla would have been feted as a paragon of “the customer comes first.”

However, Tesla preferred to ignore the request. [Continue Reading]

There Is More Than 4 Million Kilometers Of Dirt Road In Tesla’s Largest Markets

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When Peter Cordaro drove down a Pennsylvania dirt road in search for morel mushrooms, he didn’t know he would find national fame instead. Driving through a pothole in his 2013 Tesla Model S, he heard a loud crack. “The front of the car just dropped,” Cordaro told the New York Times. “The left front wheel just detached from the car.” Then last week, Cordaro’s country road mishap made the wheels come off the Tesla story.

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Tesla Suspension Breakage: It’s Not The Crime, It’s The Coverup

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For several months now, reports have circulated in comment sections and forum threads about a possible defect in Tesla’s vehicles that may cause suspension control arms to break. Many of those reports appeared to come from a single, highly-motivated and potentially unreliable source, a fact which led many to dismiss them as crankery. But as more reports of suspension failure in Teslas have come in, Daily Kanban has investigated the matter and can now report on this deeply troubling issue.

[Continue Reading]